Refund policy

The FikMark Promise

Good tech should fit your life. If something doesn't feel right, we'll make returns simple and stress-free.

1. Return Window

You have 30 days from the delivery date to request a return or exchange.

2. Damaged or Defective Items

If your item arrives damaged, defective, or isn't what you ordered, email us at support@fikmark.com with:

Your order number
Photos or a short video showing the issue

We'll send a free replacement or issue a full refund, at no extra cost to you.

3. Change of Mind

We accept returns for personal preference. Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable.

4. Sale & Discounted Items

Items purchased on sale or with a discount code are final sale and are not eligible for change-of-mind refunds. They are still covered if they arrive damaged or defective.

5. Return Conditions

Items must be unused and in their original condition.
Please include all accessories and the original packaging.
Bundles, such as the Cable + Stand Kit, must be returned as a complete set.

6. Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 3-5 business days. Your bank may take a few extra days to post the refund.

7. Order Cancellation

You can cancel your order free of charge within 12 hours of purchase by emailing us. After that, your order may already be in processing.

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