FAQ

Products & Compatibility

Which devices work with the 240W USB-C Cable + Folding Stand Kit?

It works with USB-C iPhones (iPhone 15 and newer), USB-C Android phones, USB-C iPads and tablets, MacBooks and other USB-C laptops. It does not fit Lightning iPhones. Every product page lists compatible devices.

Will I really get 240W?

240W is the cable's maximum rating, made possible by its E-Marker chip. Your actual charging speed depends on your device and your charger. Most phones charge well below 240W, while some USB-C laptops can use more with the right charger.

Does the stand work with a phone case?

Yes, it works with bare phones and most slim cases. Not sure about yours? Email a photo of your case to support@fikmark.com and we'll let you know before you buy.

Can I use the cable without the stand?

Yes. The folding stand adapter detaches, so the cable works on its own for charging and data transfer up to 480 Mbps.

Is a wall charger included?

No. Any USB-C charger works. For the fastest speeds, use a charger that matches your device's maximum wattage.

Orders, Shipping & Returns

How long does shipping take?

Orders are processed in 2-5 business days. Delivery then takes about 7-14 business days to the US, 10-20 to Canada, the UK and Europe, and 15-25 to the rest of the world. See our Shipping Policy for details.

How much is shipping?

Shipping is free on all orders.

Can I track my order?

Yes. You'll receive a tracking link by email as soon as your order ships.

Can I change or cancel my order?

Email us within 12 hours of placing your order and we'll update or cancel it free of charge.

What's your return policy?

You have 30 days from delivery to request a return. Damaged, defective or wrong items are replaced or refunded at no cost to you. See our Return & Refund Policy for the full details.

How do I contact you?

Email support@fikmark.com or use our contact page. Support is available 24/7 by email.